Mediation.
The structured way for your conflict. 

Mediation - finding solutions together

Mediation is a structured and voluntary process for conflict resolution. A neutral mediator supports the parties involved in finding a solution that is acceptable to all parties. Originally developed as an alternative to legal disputes, mediation is suitable for private, economic and professional conflicts as well as for disputes in families, neighbourhoods or organizations. The focus is not on the past and apportioning blame, but on constructive solutions for the future. Mediation creates space for respectful dialog, promotes mutual understanding and facilitates sustainable agreements.

The 5 phases of mediation

1. Order clarification – The mediator explains the process, the rules and the aim of the mediation.
2. Collection of topics - All parties to the conflict name their concerns and issues.
3. Clarification of interests - Backgrounds, emotions and needs are worked out and mutual understanding is promoted.
4. Solution finding – Creative solution options are developed and evaluated.
5. Agreement – An agreed solution is recorded in writing

Prinzipien der Mediation

1. Voluntariness
   All parties take part in mediation of their own free will and can end it at any time.
2. All-partiality
   The mediator is neutral and ensures that all perspectives are heard and considered equally.
3. Individual responsibility
   The parties themselves work out the solutions. The mediator supports the process but does not make any decisions.
4. Confidentiality
   Everything that is discussed during mediation remains confidential and is not made public.
5. Openness to results
   The aim of mediation is to find a solution that is acceptable to all parties. The outcome is not determined in advance.
6. Focus on the future
   The focus is on jointly developing viable and practicable solutions for the future.